Northrop Grumman

Defense Travel System

• Led interface update initiatives for complex travel management and financial web application used by 300,000 active, Reserve, and civilians.
• Reduced end user load times up to 73%, advocating for user need during era of major deployments.
• Gained support and buy-in from internal and external customers to focus on user-centered design, accessibility, and web performance as necessary elements of effective software. Briefed customer Agencies, organized working groups and led focus groups teaching development methods for gathering user validation through UI testing.